Shipping conditions

1. General information about shipping

We ship our products within Germany via DHL Paket GmbH and Deutsche Post AG.

Processing time is usually 1-3 business days.

2. Shipping costs & delivery options

Large letter within Germany: 1.99 € - Delivery time approx. 2-4 working days

Small parcel within Germany: 2.99 € – delivery time approx. 2-4 working days

Parcel within Germany: 4.99 € – delivery time approx. 2-4 working days

Free shipping: For orders over €70 within Germany.

3. Delivery times

Delivery times vary depending on the shipping option and destination:

Large letter: approx. 2-4 working days

Small package: approx. 2-4 working days

Package: approx. 2-4 working days

Please note that no deliveries are made on Sundays and public holidays. Delays due to external factors are beyond our control.

4. Shipping restrictions

We currently only deliver within Germany.

5. Shipment tracking

After shipping, you will receive a tracking number via email, which you can use to track the status of your order at any time.

6. Damaged or lost orders

If your package arrives damaged or is lost in transit, please contact us immediately at info@mondhaeuschen.com

Damaged goods: Please send us photos of the damaged items and packaging so we can find a solution.

Lost packages: If your order hasn't arrived after 14 days, please contact us. We will check the status with the shipping provider and, if necessary, arrange a replacement or refund.

7. Returns & Complaints

Returns are possible within 30 days. Please contact us in advance at info@mondhaeuschen.com to register a return.

The customer shall bear the costs of return shipment.

Items must be returned unused and in their original packaging.

You can find further details in our cancellation policy.